The Taylor Bridge: driving customer engagement and affinity

More and more organizations are utilizing online communities to engage with customers within a closed, private setting, to drive improved communication and build customer affinity.

We have developed an approach to this technique called The Taylor Bridge.  We invite you to learn more by reviewing this PDF:

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Member segmentation study

A member segmentation study for a state utility, to assist in developing tailored educational and outreach strategies and determining future strategic direction.

This quantitative research will provide our client with actionable data and insights on members’ attitudes, motivations, and behaviors.

Brand strengthening, membership growth research

A comprehensive brand strengthening and membership growth study for a business advocacy organization.

Utilizing a multi-method quantitative approach, the research will establish benchmarks for the brand, measure interest in joining the organization, and gauge the level of member loyalty.

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