Case study: NPS and C-SAT

Check out our case study on the differences between NPS and customer satisfaction research.

Sports participation

Nationwide online research to measure participation in a specific sport.  We measure both total participation and frequency of participation, to come up with the total number of play occasions in the United States.  We also enumerate new, continuing, rejoining, and lapsed players.

Taylor has conducted this participation research for fourteen consecutive years.

Blog post: Exit, voice, and commitment

Check out our latest blog entry.

Management focus groups

Twelve focus groups in four cities among our client's key managers, to obtain direction and insight as it relates to upcoming company priorities.