Blog post: Exit, voice, and commitment

Check out our latest blog entry.

Management focus groups

Twelve focus groups in four cities among our client's key managers, to obtain direction and insight as it relates to upcoming company priorities.

Messaging refinement IDIs

Qualitative research to ensure our client’s existing creative is effective in engaging customers and making the financial company more relevant to their needs.

For this study, we utilized a remote-IDI methodology, interviewing customers from their homes with the aid of videostreaming.

Blog post: The commitment equation (forget customer loyalty)

Check out our latest blog entry.

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  1. Business groups
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